Returns & refunds
Last updated: 10 July 2025 · Complies with the Consumer Rights Act 2022
30-day hassle-free returns — free for Irish customers
Not happy for any reason? Return your device within 30 days of delivery. We'll provide a free pre-paid return label and process your refund within 3–5 working days of receiving the device back.
How to request a return
Email us within 30 days of delivery
Contact returns@viberstore.com with your full name, order number and reason for return.
Receive your free return label
Once approved, we'll email you a pre-paid DHL return label and full instructions.
Send it back within 14 days
Pack the device securely — fully reset and logged out of all accounts — and drop it off at any DHL point.
Refund processed in 3–5 working days
Once we receive and inspect your device, the refund is issued to your original payment method. Delivery costs are refunded only if the item was faulty or incorrect.
Return conditions & exclusions
Device must be returned:
We may refuse a return if:
Faulty or damaged on arrival
Email us within 24 hours of delivery
If your device arrives damaged or develops a fault shortly after delivery, email returns@viberstore.com within 24 hours. We'll offer a full replacement or refund and cover all return shipping costs.
WEEE recycling
Free like-for-like recycling
We offer free WEEE recycling of waste electrical and electronic equipment at the time of delivery or in store. We also accept waste batteries for recycling with no purchase required.
Need help with a return?
Our Dublin team will get back to you within one working day.