Privacy Policy
This Privacy Policy explains how THE VIBERSTORE GROUP LIMITED, trading as ViberStore, collects, uses, stores, protects and shares personal information when you visit our website, place an order, create an account, subscribe to marketing, contact us, or otherwise interact with our services.
We are committed to protecting your privacy and handling your personal information in accordance with applicable Irish and European data protection laws, including the General Data Protection Regulation (GDPR).
Personal information means any information that can identify you directly or indirectly, either on its own or when combined with other information. This may include your name, email address, phone number, billing address, delivery address, order details, payment-related information, device information, IP address, marketing preferences and website activity.
What personal information do we collect?
When you use our website or services, we may collect the following types of personal information:
- Your name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details and purchase history
- Account registration details
- Marketing preferences
- Website usage information, including pages viewed, products viewed, cart activity and checkout activity
- Device, browser and IP address information
- Information you provide when contacting customer service
We do not store full payment card details on our servers. Payments are processed securely through third-party payment gateway providers.
When do we collect information?
We collect information from you when you:
- Visit or browse our website
- Create an account
- Place an order
- Add products to your shopping cart
- Begin or complete checkout
- Subscribe to email or text message marketing
- Use a coupon, discount code or promotion
- Contact us with a question, return request or customer service enquiry
- Enter information into any form on our website
How do we use your information?
We may use the information we collect from you for the following purposes:
- To process and fulfil your order
- To arrange delivery and provide order updates
- To respond to customer service requests
- To manage returns, refunds, warranty queries and after-sales support
- To personalise your website experience
- To improve our website, products, services and customer experience
- To remember and process items in your shopping cart
- To send transactional emails and messages relating to your order
- To send marketing emails or text messages where you have opted in or where we are otherwise permitted by law to do so
- To send abandoned cart reminders by email or text message, where applicable
- To administer competitions, promotions, surveys or other website features
- To detect, prevent and investigate fraud, security issues or misuse of our website
- To comply with legal, tax, accounting and regulatory obligations
Email and text message marketing
If you subscribe to our email or text message marketing, we may use your contact details to send you promotional messages, product updates, offers, abandoned cart reminders, back-in-stock alerts, service updates and other marketing communications relating to ViberStore.
Where we send marketing by email or text message, we do so in accordance with applicable marketing and data protection laws. You can unsubscribe from marketing emails by using the unsubscribe link at the bottom of our emails. You can opt out of text message marketing by following the instructions provided in the text message, such as replying with the relevant opt-out keyword where available.
Opting out of marketing messages will not stop you from receiving important service communications, such as order confirmations, delivery updates, return updates or customer service messages.
Abandoned cart emails and text messages
THE VIBERSTORE GROUP LIMITED's website uses cookies, plugins and similar tracking technologies to help keep track of items you place into your shopping cart, including when you have abandoned your cart before completing a purchase.
This information may be used to determine when to send cart reminder messages by email or text message, where you have provided the necessary contact details and where we are permitted to do so. These reminders may include information about the products left in your basket and may encourage you to complete your purchase.
How do we protect your information?
We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, alteration, disclosure or destruction.
Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted through the website. Personal information is stored behind secured systems and is only accessible by authorised persons who require access to perform their duties and who are required to keep the information confidential.
All payment transactions are processed through secure third-party payment gateway providers. We do not store or process full card payment details on our own servers.
While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards.
Do we use cookies?
Yes. Cookies are small files that a website or its service provider transfers to your device through your web browser, if you allow it. Cookies help the website recognise your browser and remember certain information.
We use cookies and similar technologies to:
- Remember and process items in your shopping cart
- Understand and save user preferences for future visits
- Track website activity and improve the website experience
- Measure website traffic and performance
- Support advertising, analytics and marketing activity
- Determine when a shopping cart has been abandoned
- Send abandoned cart reminders by email or text message, where applicable
We may also use trusted third-party service providers to track this information on our behalf, including ecommerce, analytics, advertising and marketing platforms.
You can choose to have your browser warn you each time a cookie is being sent, or you can choose to disable cookies through your browser settings. Each browser is different, so please refer to your browser’s help menu for instructions on how to change your cookie settings.
If you disable cookies, some features of our website may not function properly. You may still be able to place orders, but parts of the shopping experience may be affected.
Third-party service providers
We may share personal information with trusted third-party service providers who help us operate our website, conduct our business, process orders, deliver products, manage payments, provide customer service, send marketing communications, analyse website performance, prevent fraud and improve our services.
These providers may include, but are not limited to:
- Website and ecommerce platform providers
- Payment gateway providers
- Delivery and courier partners
- Email and SMS marketing platforms
- Customer service tools
- Analytics providers
- Advertising platforms
- Fraud prevention and security providers
- Professional advisers, where necessary
These third parties are only permitted to use your information where necessary to provide services to us or where otherwise permitted by law.
Third-party disclosure
We do not sell your personal information.
We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, providing our services, processing orders, delivering products, sending communications or supporting our customers, provided those parties agree to handle the information securely and appropriately.
We may also disclose your information where required to comply with the law, enforce our site policies, protect our rights, property or safety, protect the rights, property or safety of others, prevent fraud, or respond to lawful requests by public authorities.
Non-personally identifiable visitor information may be used for marketing, advertising, analytics or other business purposes.
The above excludes text messaging originator opt-in data and consent. Text message opt-in data and consent will not be sold, rented, shared or transferred to third parties for their own marketing purposes.
Third-party links
Our website may include links to third-party websites, platforms or services. These third-party sites have separate and independent privacy policies. We are not responsible for the content, privacy practices or activities of these linked sites.
Google and advertising platforms
We may use Google and other advertising platforms to promote our products and services, measure advertising performance and improve the relevance of ads shown to customers.
Google’s advertising requirements are based on Google’s Advertising Policies and Principles, which are designed to provide a positive experience for users.
We may use advertising, analytics, remarketing or similar services in the future where permitted by law and subject to any required consent.
Do Not Track signals
Some browsers offer a “Do Not Track” setting. Because there is currently no consistent industry standard for responding to Do Not Track signals, our website may not respond to all such signals in the same way.
You can manage cookies and tracking preferences through your browser settings and, where available, through any cookie preference tools provided on our website.
Location tracking and location-based services
We do not use precise location tracking to monitor your real-time physical location.
We may collect general location information, such as country, region or city, based on your IP address or delivery details. This may be used to provide relevant website content, process orders, calculate delivery options, prevent fraud, analyse website usage and improve our services.
If we introduce any precise location-based services in the future, we will explain how that location information is collected and used, and we will request consent where required by law.
Children’s privacy
We do not specifically market to children under the age of 18. Our website and services are intended for use by adults or by individuals using the website with the involvement and consent of a parent or guardian.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information where required.
Coupons, discounts and promotions
From time to time, we may offer customers coupons, discount codes, promotional offers or other savings opportunities. These offers may change from time to time and may be subject to specific terms and conditions, expiry dates, exclusions or availability. The use and availability of coupons and promotions is at the discretion of the company.
Legal basis for processing personal information
Under GDPR, we rely on different legal bases depending on how and why we use your personal information. These may include:
- Contract: where processing is necessary to fulfil your order or provide services you have requested.
- Consent: where you have given us permission, for example for certain types of marketing or cookie use.
- Legitimate interests: where we use your information to operate, improve and protect our business, provided your rights do not override those interests.
- Legal obligation: where we need to process information to comply with applicable laws, tax, accounting or regulatory requirements.
How long do we keep your information?
We keep personal information for as long as necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, legal, accounting, reporting, fraud prevention and compliance purposes.
Marketing information is kept until you unsubscribe, withdraw consent, or we otherwise determine that it is no longer required. Order and transaction records may be kept for the period required by law for tax, accounting and business record purposes.
Your data protection rights
Under certain circumstances, you have rights under data protection law in relation to your personal information. These rights may include the right to:
- Request information about whether we hold personal information about you, what information we hold and why we are using it.
- Request access to your personal information, commonly known as a data subject access request.
- Request correction of incomplete or inaccurate personal information we hold about you.
- Request erasure of your personal information where there is no good reason for us continuing to process it.
- Object to processing of your personal information where we are relying on legitimate interests, or where we are processing your information for direct marketing purposes.
- Request restriction of processing of your personal information in certain circumstances.
- Request data portability where applicable, allowing you to receive certain personal information in a structured, commonly used and machine-readable format.
- Withdraw consent where we rely on your consent to process your personal information.
If you withdraw consent, this will not affect the lawfulness of any processing carried out before your withdrawal.
Marketing opt-out
If at any time you would like to unsubscribe from receiving future marketing emails, you can follow the unsubscribe instructions at the bottom of each email.
If you would like to stop receiving text message marketing, you can follow the opt-out instructions included in the text message.
Data breach notification
If a personal data breach occurs and we are required by law to notify affected individuals or a supervisory authority, we will do so in accordance with applicable data protection law.
Where required, we will notify affected users without undue delay and provide information about the nature of the breach, the likely consequences and the steps we are taking to address it.
Individual redress
You have the right to raise concerns about how your personal information is handled. You may contact us directly using the details below.
You also have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technology, marketing practices or services.
Any updates will be posted on this page. The updated version will apply from the date it is published, unless otherwise stated.
Contacting us
If you have any questions about this Privacy Policy, your personal information, or your data protection rights, you can contact us using the details below:
THE VIBERSTORE GROUP LIMITED
ViberStore
Unit 16 Oak Road Business Park
Oak Road
Dublin 12
Ireland
Email: info@viberstore.com
Website: www.viberstore.com
